Terms & Conditions

Guarantee
Wilde Creations is made to the highest standard using quality materials.
Should it be necessary, Wilde Creations will carry out any repairs resulting from normal wear and tear, free of charge, for a period of up to three months from the date of purchase. Thereafter, we will be happy to repair your jewellery for a small fee.

Please contact us to arrange this prior to returning your jewellery.

Ordering
On making a purchase you are agreeing to the terms and conditions set out on this page.
Each piece of jewellery is handcrafted using a wide range of materials. Sometimes it can be difficult to match size, colour and shape of the beads exactly to those shown in the images on the website, so please allow for some small variations to the images shown.
Please note that items sent outside the UK may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility

of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase. Wilde Creations may offer promotional codes to regular customers from time to time. Please note that only one promotional code can be used at any one time.

as everything is made to order, cancellations must be made within 48 hours or original purchase as we order the stock in for each order. 

Lead Time 

Everything is handmade and made to order  our lead time is usually 1-2 weeks however during busy times this may increase so please always check the website home page at the top for our current turnaround 


Returns

ALL ORDERS ARE EXCHANGE OR CREDIT ONLY. 


We want you to be delighted with your jewellery and therefore if you are not completely satisfied with your purchase, we are happy to offer an exchange for returned goods, subject to the following terms:
You must contact Wilde Creations within 7 days of receipt of the goods, via e- mail

We only offer exchanges as each item is handmade to order. This means the stock is ordered in specifically for your order. 

All items must be returned unworn and in their original packaging within 14 days of receipt
The cost of returned items is at the customerʼs expense unless otherwise agreed by Wilde Creations
All items returned are done so at the customerʼs risk. We recommend that you obtain proof of postage for all returned items
All refunds will be made within 21 days of receipt of the returned item(s)
Due to hygiene reasons, we do not accept the return of earrings
We do not accept the return of bespoke items (unless faulty), this includes pieces made in bespoke sizes.

**credit will last for a year from the date your return is received**.  

Our returns address is:

Wilde Creations UK, 3 Cameron Close, Myddleton Park, London, N20 0HU